Before you start
You need at least one call with a result.
1. Find open results
Open Interact › Results. Each row shows the Kind, Customer, a Summary and the Status. New entries are set to Open.
- Appointment: Your agent booked an appointment.
- Callback request: The customer wants a call back.
- Request: The customer left a request.
- Data survey: The answers from a data survey campaign.
- Not completed: The call ended early, for example because the customer hung up.
2. Handle a result
Depending on the kind, click Confirm appointment, Schedule call, Called back or Mark as done. If something is wrong, click Reject.
Frequently asked questions
All members of your organization. The additional recipients entered under Manage › Agents also get a notification.
If a customer reschedules an appointment that needs your confirmation, the new time shows up here as a request. Read more in .