Before you start
You are an admin of your organization.
1. Add a day
Open Configure › Organization › Call settings and go to No-call days. Under Add a no-call day, choose a date. Click Save.
2. Check the list
Under Your no-call days you see all the days you've added.
Note
Calls for that day aren't dropped, they move to the next allowed day. Also, your agent only calls Monday to Friday from 8 am to 7 pm in the contact's time zone, never on public holidays.
Frequently asked questions
No. Your agent still answers calls, it just doesn't call anyone itself.
No, only to calls in campaigns.
Yes, the setting applies to the whole organization.