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Open Configure › Organization › Call settings. Under Call recording you switch on Record inbound calls and Record outbound calls separately. Click Save.
Under Retention period you choose 1, 3, 6, 12 or 18 months or Keep forever. The default is 12 months. After that, recordings and transcripts are deleted permanently. The AI summary is kept.
You decide whether calls are recorded and how long recordings and transcripts are kept.
You are an admin of your organization. Only admins can change this.
On calls by your AI agent, Insaio announces the recording automatically. If your team makes calls through Insaio themselves, you get the customer's consent yourself.
If you shorten the period, Insaio deletes older recordings and transcripts right away. You confirm this first in a dialog.