You have connected your Google or Microsoft account, see .
1. Choose video conference as the location
Open Configure › Account › Event types and then your event type. Under Location, choose video conference and the provider, for example Microsoft Teams.
2. Set the waiting room
Under Waiting room, choose Everyone waits until admitted (default) or Anyone with the link joins directly.
3. View the appointment
When your agent books an appointment, it gets its own room. You find the link on the appointment under Interact › Interactions and in the confirmation sent to the customer.
Frequently asked questions
The one your customers know. Business customers often use Teams.
Zoom is in preparation.
If you move the appointment in your connected Google or Outlook calendar, Insaio takes over the new time. If you delete it there, it shows as Cancelled in calendar in Insaio, but it is not cancelled.
This is in preparation and is coming in one of the next updates.