Faster, more natural conversations
The question you ask yourself about every AI call isn't whether the technology works. It's whether your customer is still your customer afterwards.
Insaio says at the start of every conversation that an AI is calling. That isn't a setting you can switch off — the EU AI Act requires it, and we comply. The real work starts after that: a customer who knows they're talking to an AI only stays on the line if the conversation works.
And conversations don't break on content. They break on half a second of silence in the wrong place. Your customer says "hello?" into nothing, waits, says it again — and hangs up before anyone has said anything wrong.
So we rebuilt our voice technology from the ground up.
The result: shorter paths, noticeably less delay, more natural voices. If a language model fails, the next one takes over mid-conversation — your customer never notices. And because we control every component of the stack ourselves, conversation quality gets better every week.
Event types
Length, buffers, location, minimum notice, booking window, daily cap — configure once, reuse everywhere. First consultation, annual review, claim intake: each with its own rules, and every campaign can draw on them.
Credit, top-up and auto-recharge
Minutes run on a credit balance. If it runs out, you can have it top up automatically instead of a campaign stalling mid-run. Before that happens, you get an email.
Concurrent calls and the minute cutoff
How many conversations run in parallel follows your plan. And before a campaign overdraws your balance it's paused, not killed. Top up, carry on.
Advisor availability is binding
The AI no longer books into times you haven't released. Not even if the customer insists during the call.
An AI summary for every conversation
Listening to twelve minutes of audio to learn what a call was about? You don't have to: every conversation gets a summary. The recording itself is a setting of your organisation — and stays there.
Contact ownership
Every contact can be assigned to an advisor. Who owns whom is set, rather than inferred from call history.