Opt-outs per channel
As long as you're the one calling, you know who not to call. The customer who made himself clear last year. The number nobody ever picks up. It isn't written down anywhere — you just know.
The moment the AI calls, nobody knows. And what was a memory at twenty calls a month is a risk at a hundred.
So from today it's in the system.
An opt-out applies per channel — phone, email, SMS, or all of them. It isn't stored as a checkbox someone can tick back on by accident, but as an entry in a log that only grows: who, when, on which channel, prompted by what. Anyone who says on a call that they don't want to be called again is out — and the call where they said it is attached to the record.
Campaign dashboard
How many contacts, how many calls, how many appointments. Contact rate and appointment rate, filterable by period.
Summary when a campaign ends
When a campaign finishes, you get an email: what came of it, in German or English. You don't have to log in to find out whether it was worth it.