Call outcomes
"He'll get back to me." "Nothing doing there." "Worth another go sometime."
As long as you're the one calling, that's enough. You know what you meant. But you only know it for as long as you remember it — and nobody else knows it at all.
From today every call ends in one of fourteen outcomes. Appointment booked. Callback requested. Not interested. Not reached. Voicemail. Wrong number. Do not call.
One outcome, wherever the call came from: inbound or outbound, from the AI or from you. You can filter, count and decide on it. Anyone who wanted a callback is on a list. Anyone who wasn't reached will be. And anyone who said not interested doesn't get called again just because a retry was scheduled.
Multiple numbers per organisation
One number for commercial, one for private, one for the office in the other town. Numbers now live in a catalogue instead of being one per person.
Outbound number per campaign
You decide which number shows on your customer's display — per campaign. The number they recognise, not the one that happened to be free.
Number normalisation and contact merge
0170 1234567, +49 170 1234567 and 0049-170-1234567 are the same customer. Insaio now recognises that and merges the contacts — with the full call history, losing nothing.
Roles: admin, advisor, assistant
Who can start campaigns, who only sees their own contacts, who manages billing. Seats are checked against your plan.
Advisor and calendar chosen separately
The AI can call on behalf of one advisor and book into another's calendar. If one person in the office does the calling and someone else does the advising, Insaio now models that.
Voice per advisor
Every advisor gets their own voice. Booking for two colleagues doesn't sound the same twice.